Confidentiality Policy

This Confidentiality Policy applies to CHY International, a trading name of CHY Investment Ltd (Company Number 11140105), registered in England and Wales. 

At CHY International, confidentiality is a fundamental principle of the way we conduct business. 

Our clients trust us with sensitive financial, commercial and personal information. We recognise that protecting this information is essential to maintaining that trust. 

This Confidentiality Policy explains our commitment to safeguarding confidential information obtained through our advisory services and business relationships. 

We are committed to handling all confidential information with professionalism, integrity and discretion. 

Whether you are making an initial enquiry or engaging us on a long-term advisory basis, we will take reasonable steps to ensure that information shared with us is treated confidentially. 

Confidentiality forms part of our wider commitment to transparency, independence and client trust. 

Confidential information may include, but is not limited to: 

Personal Information 

  • Full name  
  • Contact details  
  • Nationality  
  • Residency status  
  • Identification documents  
  • Family information  

Financial Information 

  • Investment budgets  
  • Source of funds information  
  • Banking details  
  • Financing arrangements  
  • Asset ownership  
  • Net worth information (where voluntarily disclosed)  

Property Information 

  • Investment strategy  
  • Property preferences  
  • Existing property portfolio  
  • Transaction history  
  • Due diligence documents  
  • Purchase intentions  

Commercial Information 

  • Corporate ownership structures  
  • Shareholder information  
  • Investment entities  
  • Trust structures  
  • Business strategies  
  • Commercial negotiations  

Communications 

  • Emails  
  • Telephone conversations  
  • Video meetings  
  • Consultation notes  
  • Internal assessments  
  • Documents shared with us  

We use confidential information only where reasonably necessary to: 

  • Respond to enquiries  
  • Provide advisory services  
  • Prepare investment assessments  
  • Arrange property viewings  
  • Introduce approved service providers (with your knowledge or consent where appropriate)  
  • Comply with legal obligations  
  • Maintain business records  

We do not use confidential information for purposes unrelated to the services we provide. 

We are committed to ensuring that confidential information is: 

  • Accessed only by authorised personnel  
  • Stored securely  
  • Shared only where necessary  
  • Protected against unauthorised access  
  • Retained only for appropriate periods  
  • Securely disposed of when no longer required  

Access to confidential information is limited to individuals who require it to perform their professional responsibilities. 

This may include authorised personnel responsible for: 

  • Client advisory services  
  • Administration  
  • Compliance  
  • Technology support  
  • Senior management oversight  

We seek to ensure that anyone handling confidential information understands the importance of maintaining confidentiality. 

We do not disclose confidential information to third parties except where: 

  • You have requested or authorised us to do so.  
  • It is necessary to provide the services you have requested.  
  • Disclosure is required by law or regulatory obligation.  
  • Disclosure is necessary to protect our legal rights or those of our clients.  

Where introductions are made to developers, legal advisers, mortgage providers or other professional service providers, only information reasonably necessary for that purpose will be shared. 

As part of our advisory services, we may introduce clients to independent third parties, including: 

  • Property developers  
  • Licensed real estate brokers  
  • Solicitors  
  • Banks  
  • Mortgage advisers  
  • Tax advisers  
  • Relocation specialists  

These organisations operate independently of CHY International. 

Once information has been shared with your authority, those organisations will be responsible for handling your information in accordance with their own legal obligations and privacy policies. 

We implement appropriate technical and organisational measures designed to protect confidential information. 

These measures may include: 

  • Secure cloud storage  
  • Access controls  
  • Password protection  
  • Encryption where appropriate  
  • Secure communication platforms  
  • Regular security reviews  

Whilst we take reasonable steps to safeguard information, no electronic transmission or storage system can be guaranteed to be completely secure. 

There may be circumstances where we are legally required to disclose confidential information. 

Examples include: 

  • Court orders  
  • Regulatory investigations  
  • Law enforcement requests  
  • Anti-money laundering obligations  
  • Fraud prevention requirements  

Where legally permitted, we will seek to notify affected clients before disclosure. 

Information discussed during consultations is treated confidentially. 

This includes: 

  • Investment objectives  
  • Financial considerations  
  • Personal circumstances  
  • Questions and concerns  
  • Market discussions  
  • Property evaluations  

Our objective is to create an environment where clients feel comfortable discussing their requirements openly. 

We respect our clients’ privacy. 

We will not publish: 

  • Client names  
  • Property purchases  
  • Testimonials  
  • Photographs  
  • Success stories  
  • Transaction details  

without obtaining appropriate consent. 

Where testimonials are published, they will only be used with the client’s permission. 

To help us protect your information, we encourage clients to: 

  • Keep login credentials secure.  
  • Verify email recipients before sending sensitive documents.  
  • Notify us promptly of any suspected unauthorised access.  
  • Avoid sending confidential information over unsecured public networks where possible.

Confidential information will only be retained for as long as reasonably necessary to: 

  • Deliver our services  
  • Meet contractual obligations  
  • Comply with applicable laws  
  • Resolve disputes  
  • Maintain appropriate business records  

Once information is no longer required, it will be securely deleted or anonymised where appropriate. 

This Confidentiality Policy should be read together with our Privacy Policy. 

While our Privacy Policy explains how personal data is collected and processed, this Confidentiality Policy describes the broader standards of discretion and professional conduct that apply to all confidential information entrusted to CHY International.

We may update this Confidentiality Policy from time to time to reflect changes in our business practices, legal requirements or security standards. 

The latest version will always be available on this page together with the updated effective date. 

If you have any questions regarding this Confidentiality Policy or how confidential information is handled, please contact: 

CHY International 

A trading name of CHY Investment Ltd 

Company Number: 11140105 

Email: info@chyintl.com 

Address: Single Business Tower, 35th Floor, Office Suites 3501–3506
Business Bay, Dubai, United Arab Emirates 

Related Policies 

Please also refer to our: 

Our Confidentiality Commitment 

At CHY International, we understand that property decisions often involve sensitive personal, financial and commercial information. 

Whether you are an individual investor, family office, business owner or institutional client, we are committed to treating your information with the highest standards of confidentiality, professionalism and discretion. We believe trust is built not only through the quality of our advice, but also through the care we take in protecting the information entrusted to us.